Heart Spring Newsletter – Issue 1 – 23 July 2017

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Greetings Water Lovers
…and welcome to the first issue of the Heart Spring Newsletter!

Heart Spring is a boutique business focused on providing you with the cleanest, freshest spring water from the beautiful Southern Highlands of New South Wales. We also partner with conscious, like-minded businesses to distribute ecological and sustainable products to our ever-growing customer base. More local, healthy and environmentally friendly products are in the wings. You will soon hear from us about local award winning Biodynamic, Organic Apple Cider and other products.

“And my heart springs up anew,
bright and confident and true…”

~ Robert Louis Stevenson ~

From Spring Plus to Heart Spring

As a ‘Spring Plus’ customer for some 13 years ourselves, we enjoyed the simple pleasure of drinking our very own local drop. In 2015 our family was delighted to have the opportunity to purchase the Spring Plus business and establish Heart Spring Pty Ltd. These first two years have been an exciting time for us, building our community and sharing our passion for local, healthy and eco-friendly products with you.

In July 2017 we changed the name of our water from Spring Plus to Heart Spring. Over the coming weeks we will re-label our 15L bottles as we roll out our new branding to reflect our name change. We feel that our new name captures the essence of who we are.

We are happy to now be communicating better through our new name, logo and website.  Many of you will be surprised to see all the new products we now have listed here on our new website.

Changes that may affect you:

  • Our bank account details are the same, except the name has a minor change – instead of Heart Spring Pty Limited, trading as Spring Plus, we are now just Heart Spring Pty Limited.
  • EMAILS – all emails will end with @heartspring.com.au and our main contact is: info@heartspring.com.au
  • WESBITE – heartspring.com.au
  • FACEBOOK – facebook.com/heartspringwater/
    Please like our Facebook page – we’ll be sharing informative and interesting fun facts on water and health that aim to inspire us all to live to our full potential.

Water Accessories

Includes bench stands, floor stands, ceramic dispensers, portable hand pumps, coolers and more!  https://heartspring.com.au/product-category/water-accessories/

Highlands Still and Sparkling Mineral Water

Glass bottled, internationally awarded, still and sparkling mineral water in a range of sizes – 250ml, 500ml and 1 litre https://heartspring.com.au/product-category/water/mineral-water/

‘No Plastic’ Packaging

A range of 100% biodegradable and compostable packaging, including coffee cups and lids, bin liners, cutlery, straws and containers https://heartspring.com.au/product-category/eco-packaging/

We look forward to hearing from you if you’d like further information on any of our products, or we can bring you samples and discuss your requirements in person.

Thank You

Our business grows by word of mouth. Introduce a friend or local business to Heart Spring and enjoy 2 x 15L bottles of Heart Spring Water as a ‘thank you’ once they order their first  two bottles from us.

Delivery Area

We currently deliver to the Southern Highlands, Wollondilly, Shoalhaven and Illawarra Shires, as well as many areas of Sydney.

If you (or someone you know) live outside our current delivery area, we can discuss options for delivery – let us know!

Payment Terms

There are no contracts and no required fixed ordering amounts. However, you can have a fixed order, which can also be changed when replying to our phone text reminders or by contacting us at anytime.

Invoices and any important notices will be sent to your email. Your invoice will contain a link so you can process payment via EFTPOS or by credit card.

When paying by direct deposit online, please use the invoice number as your reference, so we know you have paid us.

Provision of our electronic payment facility is to enable making payments on the day – it is not a credit facility, unless applied for and granted.

Cash on Delivery (COD) is an option – only by pre-arrangement. Please contact us to discuss a suitable, secure and agreed location if you are not going to be at home when we deliver.

Bottle Care – refillable, recyclable

Our bottles are a shared resource. With proper use and care, each Heart Spring 15L bottle can save thousands of single use bottles entering the waste stream. We collect your empties each delivery, clean them using spring water and ‘non-residual’ oxygen cleaners (no harsh synthetic chemicals), and refill for reuse. Note: It is important to have the empties ready for collection to keep costs down.

We have sourced the best bottles available in Australia to look after you and the environment. BPA free means no nasties leaking into your water. It also means they aren’t as durable as some other bottles on the market. So we need your help to look after them:

  • Put a protective layer under the bottles if being placed on rough or dirty surfaces – (cardboard or rubber matting works great).
  • Re-cap empty bottles after use, especially if they might be exposed to insects and dirt.
  • Never apply stickers, tape or adhesives to the bottles.
  • Keep bottles out of direct sunlight – this also keeps your water fresher for longer.
  • Don’t try to clean the bottle or expose them to hot water – if something gets into the bottle, please notify us of what it is. The bottle may require extra cleaning processes or it may just need to be recycled.
  • Leaving empties for collection in a secured location is the customer’s responsibility and missing or damaged bottles will incur a $15 replacement charge.

We look forward to continuing to bring you our organic, energised spring water and products that look after your health and our world.

We hope you continue to enjoy our service and products and please let us know when we can do better.

Warm regards
The Heart Spring Family
Chris, Debby and Asher Cloran

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